Short Guide to Annly Capital’s Terms of Service

Welcome to Annly Capital!

As the cryptocurrency world can be difficult and opaque, we strive to be always upfront and transparent. You putting your trust in Annly Capital means a great deal to us. This starts before you make your first transaction, with the terms of service.

Below you will find the most important passages from our Terms and Service and Privacy Policy, in alphabetical order. The links to the full policies are of course also listed below, for your convenience.

1. Cryptocurrencies

We exchange Bitcoin (BTC), Ethereum (ETH) and Ripple (XRP) to and from GBP, USD or EURO.

2. Data storage

Based on UK accounting regulation, we will keep records of your transaction for seven years since you have completed your last sale or purchase. In case you have just logged in, without transacting, we can erase it instantly. If you wish to remove your account, you can send us a request via e-mail to dataprotection@Annlycapital.com.

3. Fees

Annly Capital charges between 3% - 7% on every transaction, depending on the payment method and the type of order that you choose. In case you transfer for at least 100K USD per year, you could pay as little as 2% by becoming a Annly Capital Premium user. Further information about the fees and payment methods can be found here.

4. Investment support and third-party trading

While using Annly Capital, make sure that you are performing transactions on your own behalf. There are organisations or individuals (so-called third-party service providers) that might ask you to be your trader or advisor. Sometimes, they even request access to your computer to perform transactions on your behalf. Always make sure that you control the wallet that you send your funds to. If you don’t do that, you are not only breaching our terms of service but also putting yourself at significant risk of losing your funds.

5. Jurisdiction

Annly Capital operates under the laws of United Kingdom.

6. Liability

Annly Capital’s team does everything in its power to keep your funds and investments safe, protected and secure. You have to be aware that once completed, cryptocurrency transactions are not reversible, based on the way that the blockchain is designed. Despite our best intentions, we will not be able to reverse a completed transaction or support you in case you have lost the keys to your personal cryptocurrency wallet.

7. Personal data and your personal information

Annly Capital does not share your personal information or any data that might identify you with other entities unless that information is needed to process the transaction or has been requested by law enforcement agencies.

Our Privacy Policy provides more extensive information on how Annly Capital collects and uses your personal data.

8. Proof of funds

From time to time, as required by law, you might be asked to provide information about the source of your funds, wealth or cryptocurrency. Please ensure that you answer the questions to the fullest extent, as otherwise your account might be terminated and the transactions refused.

9. Refunds

In case your transaction has not been completed yet, you might always ask our customer service for a refund. There is a fee of 50 USD connected to the refund process.

10. Restricted users

You have to be a UK tax resident with a valid BankID, who is 18 years or older to use Annly Capital’s services. Users who have restricted identities, hidden identities or protected identities are not being accepted at this stage.

11. Stay safe

As a regulated financial institution with the UK Financial Conduct Authority (FCA) since 2013, we are leading in understanding the risks and threats in the cryptocurrency world. This knowledge we pass onto you on our web, on our fraud prevention page and through our support articles. While we do our part in protecting you, we encourage you to stay vigilant by educating yourself.

12. Transaction times

Your transaction will be completed after we have received and processed your funds. For buy crypto orders, paid with bank wire tranfer, it takes on average 10 minutes for bitcoin transactions to arrive in your wallet due to the blockchain transaction processing time. If the blockchain is congested, processing time can be longer. For Ethereum and XRP similar processing times exist.

While selling cryptocurrency to Annly Capital, your payout will take place with a bank transfer to your bank account. The payout can take from one hour up to 36 hours during banking days. This depends on your bank and the time of day that you sent the funds for your order.

13. Wallet information

Annly Capital is not a cryptocurrency wallet provider. By accepting our terms, you are only allowed to exchange GBP, USD or EUR to cryptocurrency that is sent to your own wallet. As Annly Capital is not a payment service provider, you are not allowed to pay for products, services, or technology, and doing so is a breach of our Terms of Service.